Assignment:

The backdrop for this assignment is your organisation. Information gathered will be applied and analysed to the concept of during the Customer Centricity and Customer Engagement days of this prourume

Introduction:

Please provide a BRIeF introduction of your organisation $($maximum $1/2$ a paqe$)$ I Eskom and coal fired power plants

Organisations guide their relationships with customers$/$stakeholders via a value proposition. This is done extemally as well as internally and acts as a promise that the company is making. It helps the customer$/$stakehoider to choose between different organisations, depending on the value they expect to receive.

a$)$ Seled a particular product$/$service$/$programme$($Eskom coal fired power plantscoal qualities and supply$)$ and provide a detailed description of the value proposition using a cost$/$benefit analysis Value Proposition Provision of actionable insights and data analysis to inform commercial decisions and optimise coal supply for Eskom coal fired power plants

b$)$ Provide a detailed description of the value proposition of your main competitor for a similar product$/$service$/$programme$.$

c$)$ Critically evaluate the strength of your organisation's value proposition in relation to that of its main competitor.

Note. Be very clear on who is the customer$/$stakeholder that this value proposition is aimed at$.$