Assignment weightage 5% (Evaluate external trends and competition) This will be submitted through Moodle you can do a PowerPoint or Word, or PDF format this will be based on Post Covid what are the new ways or trends in CustomerService what all has changed and how is the Industry coping with it, and how it has implemented those innovative changes and how effective it is in regards to Customers,Owners, Employers and Employees This has to be based on travel or Tourism or Hospitality you can choose any one major company and how they have come up with this solution what all they have put in place

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