Assignments: a) Assignment 1: Operational Improvement Strategies Identify current operation in your company or other company that having operational problem Describe the problem in detail and explain the impact of the current problem to the company and the stakeholder. o Example: Issue: looking for items at the right location or shelf. Customer spend longer time to search and get the products or merchandise in supermarket since they are not familiar with the location of that items The current signage does not really effective The impact: Customers will feel unhappy if they spend longer time (especially those in rushing time) Note: you can attach some current pictures or images to describe the current scenario. Provide solution or suggestion for improvement and how it can improve the competitive advantage of your that company Solution Supermarket develop the Apps Customer can download the apps Customer just enter the product name to the apps and that apps will navigates customers to the right location (this will reduce the movement and walking distance of customers in searching the product Note: You can also design (sketch) how the apps may look like. Specification Requrements: o Marks = 15% (report) + 5% (presentation) Font size & Spacing: 12 (Times New Roman) and 15 spacing o Number of pages: 8 pages o Due date: Week 9 o Presentation: 4 slides (power point) o Group members: 2 group. Some problems that you may observed and provide idea for improvement: 1 Problem at the counter service. How about the queue? 2. Meal order system at restaurant. Fast & efficient? 3. Parcel delivery system by courier company. Efficient & effective? What happened if you are not at home? How to improve that? 4. Visiting zoo. How to improve customer experience