Question: Assume that you are a Training and Development manager in a Bank. Your staff recently have attended a one-week training program on enhancing customer satisfaction

Assume that you are a Training and Development manager in a Bank. Your staff recently have attended a one-week training program on enhancing customer satisfaction through service delivery excellence. Historically the bank has never measured the training program effectiveness. As a manager you wish to measure the effectiveness of the training program.
Question:
a. Explain in detail, how you will measure the training program effectiveness, with suitable examples

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