Assume that you are currently employed as an external organizational development (OD) practitioner and have been invited to take on the challenge presented below. In standard essay format, compose a response to the following two challenge questions.

Situation: Executive leadership at a mid-sized Toronto-based hospital has seen a gradual trend of increased turnover and absenteeism, along with more frequent and severe complaints made by patients towards staff. Other issues identified by leadership includes decreased staff morale, lowered physician satisfaction, and ongoing concerns with leadership's effectiveness. Despite increased wages from the applicable collective agreements, these trends have continued. Executive leadership has invited you to speak with them about contracting with the hospital to help resolve these issues.

Challenge: Identifying the root cause creating poor morale, turnover, and attendance issues. What intervention actions will you recommend improving the situation.

Question #1: What will you do as an external OD consultant?

• Accept the meeting request from the potential client?
• Implement the process of OD? Ensure appropriate analysis of each step is completed
• Suggest an interventional approach by first describing the four Interventional approaches, and then suggest specific actions and the reasons why those actions were taken

Question #2: How will you determine the success of the OD initiative?

Answer rating: 100% (QA)

As an external OD consultant facing the challenge presented my approach would involve a systematic p... View the full answer