Assume you are a machine learning lead in a software development company. Management has tasked you to improve the customer contact center using Machine Leaning and language models, for example, Chat GPT. You are expected to develop a plan for this project.

 

 includes the following:

• Business processes influenced by this implementation
• Use of forecasting
• Handling of unstructured real-time data
• Customer profiling (personalization)
• Ethical issues in this implementation

Using the AIA 6550 Module 1 Risk Matrix template below, show how risks are addressed in the plan and discuss:

Strategies (Define those Strategies and Assign the Risk Value)	Number 1 IMPROBABLE (RISK IS UNLIKELY TO OCCUR)	Number 2 POSSIBLE (RISK WILL LIKELY OCCUR)	Number 3 PROBABLE (RISK WILL OCCUR)
Example: Design a Learning Algorithm for dynamic pattern creation to intersect dynamic attacks	1

• Compliance Strategy - What comprises a compliance strategy?
• Risk Management Strategy - What comprises a risk management strategy?

Answer rating: 100% (QA)

Machine Learning Implementation Plan for Customer Contact Center Project Goal Improve customer experience and contact center efficiency by leveraging Machine Learning ML and large language models LLMs ... View the full answer