Assume you've been tasked with developing a plan to assess the value of Southeast's investment in the Epic outpatient and inpatient systems and the expansion of its use of the data warehouse. The board is interested in knowing how these new and replacement systems have affected or will affect Southeast's ability to offer coordinated, collaborative care in a cost-effective manner. They realize that the traditional fee-for-service system in which providers are paid on volume will be a thing of the past.

1. How would you determine which metrics to use? Who would be involved in the process?
2. How would you know that a change is attributable to the HR or data warehouse system and not something else?
3. Do you think traditional return-on-investment methods are useful in this case? Why or why not?

 

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Evaluating the Impact of Southeasts Investment in Epic Systems and Data Warehouse Introduction Southeast Health has made significant investments in its information technology infrastructure including ... View the full answer