Assumption: 1. In any given week (five days), systems should ideally be down no more than 45 minutes in total during non-peak periods and no more than 8 minutes during peak periods. 2. Staff are scheduled to work the same days each week. 3. The organization cannot afford to hire new staff. Day Peak Downtime Duration (Mins) Frequency Non-Peak Downtime Duration (Mins) Frequency 1 20 3 21 2 2 14 1 18 1 3 47 4 20 4 4 32 1 07 2 5 12 2 44 3 6 39 2 29 1 7 09 4 30 1 8 17 3 22 3 9 11 1 19 2 10 35 2 14 2 Action Items

1. recommending at least two potential solutions to the problem. draw upon and display at least the average mean, frequency, and standard deviation of downtimes. You are encouraged to use additional description data in various forms, such as charts, graphs, etc.