At a local bank, the bank manager has received multiple complaints over the past few months from customers about having to wait a long time to conduct their business at the teller window. Using the DMAIC principles, present a high-level description of how you would solve this problem.

Answer rating: 100% (QA)

Section 1 Many customers are complaining about the wait times in the queue at the bank This can be resolved by analyzing the reasons for the line taki... View the full answer