Question: At the Lands Ends web site a customer can chat on - line with customer service representatives while shopping. This live help allows cuatomers to

At the Lands Ends web site a customer can chat on

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line with customer service representatives while shopping. This live help allows cuatomers to have questions answered before placing an order. This focus on meeting customer needs illustrates a

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societal

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market

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sales

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production

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At the Lands Ends web site a customer can chat on-line

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