attitude about performance perceived behavioral control over performance subjective norms regarding performance intention to engage in a minimally acceptable level of performance Question 10 Economic, political, and social changes are part of an organization's environment. Question 11 According to your text, more than thirty years of research on the link between organizational planning and performance is: more a matter of the quality rather than extent of planning especially important when there are sudden, dramatic shocks always positive particularly important when government regulations and powerful unions constrain options Question 12 Approximately what percent of adults in the United States leave their jobs to get away from a bad manager? 50% 90% 10% 25% The first function of management is planning. What are the other three functions? organizing, leading, controlling monitor, disseminator, spokesperson decisional, technical, conceptual figurehead, leader, liaison Question 14 means doing things right; means doing the right things. Efficiency, effectiveness Productivity, ethics Ethics, productivity Effectiveness, efficiency Question 15 An organization is a arrangement of people to accomplish some purpose. indeterminate, general large, identified small or large, important. dellberate, specific Question 16 disruptive innovation exponential disaster high-level creativity idea championing intergroup development. sensitivity training process consultation team building Question 18 Question 19 Kurt Lewin described the change process as "unfreezing, changing, and refreezing." Our textbook describes this as relevant to what metaphor? rational decision-making calm waters white-water rapids strategic decision-making Question 20 Donna is an experienced employee who provides meaningful advice and guidance to her less experienced peers. In other words, Donna is a: supervisor mentor trainer manager Question 22 Two American software companies decide to become partners and create a separate Canadian company to sell their products in Canada. The newly created company is a: Question 23 In his video on legal issues in hiring, Becker discussed the 1991 Civil Rights Act and how it differs from Title VII of the 1964 Act. One major difference is that the 1991 Act: establishes the four-fifths rule requires companies to have grievance procedures makes it illegal to discriminate based on national origin allows punitive damages for disparate treatment Question 24 What is the term that refers to the social and cultural factors (e.g., nationality, ancestry) that define the groups a person belongs to? thnicity color race religion