Auestion $1($Unit $1$; CLO$1)$

ABC Fine Dining, a premium Korean restaurant, operates in a competitive market, catering to customers with high expectations. Renowned for its flawless culinary experience, the restaurant relies on seamless coordination between the kitchen, front$-$of$-$house, and back$-$office operations. The restaurant manager plays a crucial role in overseeing kitchen efficiency, staff performance, administrative tasks, and issue resolution to maintain these high standards.

The manager faces recurring challenges, including the operational complexity of synchronizing chefs, servers, and administrative staff to ensure high quality service. Resource constraints, such as managing tight budgets, inventory levels, and scheduling shifts, add to the role's demands. Furthermore, the demanding work environment contributes to high employee turnover, requiring a focus on workforce motivation and retention strategies. Customer$-$centric challenges, such as resolving complaints, accommodating special requests, and maintaining premium quality, further underscore the importance of the manager's role in preserving the restaurant's reputation.

Describe the three $(3)$ skills a restaurant manager at ABC Fine Dining must possess to effectively address challenges as mentioned in the case.

$(35$ marks$)$

Note: You are expected to draw upon appropriate management concepts or theories $($e$.$g$.,$ Katz' Three$-$Skill Model$)$ in your analysis.