Question: Austin Williams, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this

Austin Williams, a management trainer at Handler & Co., designs a training program that focuses on capturing insights and information from knowledgeable employees. Through this program, Austin is supporting a strategic initiative to

improve customer service.

improve employee engagement.

enhance innovation and creativity.

grow in the global market.

increase job retention.

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