Average ST with Protocol PE vs. PT Hypothesis Test:Null Hypothesis (H): PE has a mean service time (ST) comparable to or longer than PT.Alternative Hypothesis (Ha): Protocol PE has a lower average ST than PT.We conduct a two-sample t-test with a significance level of = 0.05 and assume equal variances. The null hypothesis is rejected if p < 0.05.Conclusion:Given that the p-value is below 0.05, we may confidently reject the null hypothesis. There is conclusive statistical evidence indicating that the average ST using protocol PE is lower compared to protocol PT.Recommendation:The organization needs to devote a greater amount of resources to the enhancement of its average TiQ. When compared to the PT protocol, the new protocol (PE) was successful in accomplishing its goal of reducing the average amount of time spent on servic