Question: Avoidance: Determines what to do with returned product. Builds in high quality control as a means of minimizing returns. Is a critical part of employee

Avoidance: Determines what to do with returned product. Builds in high quality control as a means of minimizing returns. Is a critical part of employee personnel training for dealing with disgruntled customers. Sets strict return policies so that the consumer will be less likely to return an item because they changed their mind

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