Avondale Industries avionics division asked the training and development office to assist them in implementing training on new equipment that would be installed in all sites, including the global sites. An analysis of the work to be done, as well as what the key tasks are, was provided to the trainers. The next step was to develop a list of what was needed for employees to successfully complete the work. The trainers requested that each site select two of their very best employees to participate in a few focus groups to help the trainers design the training. What can the employees contribute to help the trainers design a more effective training program?

• Because the employees are on the front line and understand the processes, they are the ones in the best position to advise the trainers about the processes.
• Questioning the employees about their knowledge, skills, and abilities can help the trainers identify what other employees will need to be able to do to be successful.
• Because these were the best employees in the division, they could help the trainers understand the job challenges they faced and how they overcame these challenges.
• a. Involving the employees in designing the training would help the trainers teach the course at their level.