(b) A very effective technique to achieve harmony with your prospect; you empathize with them by agreeing with their objection, legitimize the objection by telling your prospect that other people actually thought the same thing, then solve the issue by explaining to your prospect that the others realized their concerns were unfounded (c) "Thank you, Ms. Kwan for the camera order. By the way, were you aware that we offer first time purchasers like yourself a 40% discount on film ordered with the camera?". This is an example of what kind of selling? (d) During her presentation, Jane asked John, "How do you like our 24- hour technical support line? This statement is an example of what kind of close? (e) While you are discussing the energy efficiency of your company's golf carts with a prospect, she questions whether your carts are heavier than the competition's. You had not even planned to discuss the golf cart's weight. What should you do about this objection