b$)$ Because service customers inter services are perishable with service emplovees

What is not true of service recovery?

What is not true of servic service recovery is most related to the "simultaneity" of services.

When a customer buys a service product, compared to buying a goods product, what does the customer really buy?

a$)$ Functions

b$)$ Benefits

c$)$ Features

d$)$ Utility

Which one of the following is not a unique characteristic of services?

a$)$ Intangibility

c$)$ Simultaneity

d$)$ Credibility

What are the management challenges associated with the fact that customers are present, participate, or co$-$create values during the service delivery process? Choose the two most applicable ones.

a$)$ Designing the physical environment $($servicescape$)$ of the service delivery

b$)$ Designing the role of service employees

c$)$ Designing the task of service employees

d$)$ Designing the role of customers

Why is balancing supply and demand so challenging for services? Choose the two most applicable causes.

a$)$ Because service employees are humans.

b$)$ Because customer needs are so peculiar.

c$)$ Because demand is highly time$-$variable while supply is relatively fixed over time.

d$)$ Because services cannot be pre$-$produced and inventoried.

Offering service guarantees to customers is a way to preempt customer demand. Which unique characteristic of services triggers service managers' interest in offering such guarantees?

a$)$ Perishability

b$)$ Intangibility