b) Explam differanl [ypeses Q.9 Write short notes on any wo [25=10 marks ] b) Types of Material handling equipment a) 105 (intemel of services) d) Role of purchase deparment (20 marks) c) Cost perictien lechnques PARTC Q. 10. Case study-Compuisory In today's business world is very vast and challenging. Due to this may companies are downsizing/outsourcing. A consulting company XYZ based al Cochin provides professional BPO services in various domains including Accounting and Financing. The company also explained their presence to Insurance claim processing, Risk management and tax consuiting. The organisation ofters a broad range of BPO services in Indian and abroad driven by operational excellence and cost effectiveness Verticals offered by XYZ are the following a) business strategy and operation strategy b) technology, business and management consulting b) Digital marketing and analytics d) Branding and web design The company ofters chents a value driven approach to BPO by providing innovative industry insights to elevate the clients perfomance. They gained a competitive advantage by providing supporting services to its clients in various areas aenefiss derived by the clients are Reduced costs, efficiency improvement, improved service quality and customer service Accounting and Financing. The company also explained their presence and tax consulting. The organisation Verticals offered by XYZ are the following a) business strategy and operation strategy b) technology, business and management consulting b) Digital marketing and analytics d) Branding and web design The company offers clients a value driven approach to BPO by providing innovative industry insights to elevate the clients performance. They gained a competitive advantage by providing supporting services to its clients in various areas Benefits derived by the clients are Reduced costs, efficiency improvement, improved service quality and customer service and improving controls. The company has succeeded in adding value to various clients. some of their clients claims that they are able to mange their business by employing 6% on regular employment and balance 94% as contractual by awarding BPO contracts XYZ company also provide a wide range of services that played an important role in horizontal and vertical expansion of the company as BPO. XYZ s transformational services are appreciated by the clients. These services include creating alignment between clients business processes and their overall corporate performance. Apart from that, the organisation ensures creating greaer synergy between corporate strategy and execution. The above factors has influenced the XYZ 's performance and they became the preferred partner for many companies 1. Explain the concept of EPO with examples 2. What afe the business models of BPO 3. What are the transactional outsourcing services provided by XYZ 4. What are the benefits derived by the clients of XYZ