b$.$ Level $0$ DFD $($Data Flow Diagram$)$ is expected to have:

Relevant processes $($at least $2$ processes$)$

External entities

Relevant Data stores $($minimum $2$ data stores$)$

Relevant input & output data flows

Followed proper rules

Draw the diagram from this senior:

$\{$o$.$ Customer Service Gap: In the current digital era, response times, individualized care, and problem$-$

solving efficiency are frequently problematic areas for customer service in telecom firms. Omantel might

face comparable difficulties as many major telecom firms do$.$

Proposed Solution: Putting in place an Integrated Customer Relations $($CRM$)$ System. By centralizing

consumer data, this system would enable effective and individualized customer support. Features like data

analytics for individualized service offers, Al$-$powered chatbots for quick responses, and a single platform

where customer support agents can access all pertinent client data are a few examples of what it might

include. This solution would increase efficiency by streamlining the business's service procedures and

enhancing customer satisfaction.

o$.$ Network Maintenance Gap: Ensuring the efficiency and dependability of a large$-$scale

telecommunication network through maintenance presents a big challenge. Inefficiencies or network

breakdowns might result in lost income and unhappy customers.

Proposed Solution: A sophisticated system for monitoring networks. In order to$,$ anticipate and stop

network problems, this system would make use of machine learning algorithms and real$-$time data

analytics. It might have functions like remote troubleshooting, predictive maintenance scheduling, and

automated notifications for possible problems. Omantel can guarantee excellent network performance

and dependability by proactively managing network issues, which is essential for both operational

efficiency and customer pleasure.

Both these proposed solutions leverage modern information systems and technology to address current

gaps in Omantel's processes. They are intended to provide a more stable and customer$-$focused

operational model and raise the general caliber of services rendered by the business. Although putting

these processes into place would cost money up front, there would probably be long$-$term savings,

improved client loyalty, and a positive impact on the company's reputation.$\}$