b) Planning Form (Procedure) Scenario - Your manager has asked you to write a new Procedure today regarding Telephone Etiquette that is suitable for all staff members at The Righteous Bean OR your own workplace. This procedure will be released to all existing staff and also to support new staff. The procedure must include the steps involved to answer external phone calls promptly, politely, correctly ensuring that they are representing the workplace professionally and consistently. The company is striving to improve their customer satisfaction rates and continue to build rapport with their existing customer base. Describe 5-10 steps involved in this procedure. You will need to conduct some external research to find the relevant information about Telephone Etiquette