Question: b) Zoom is a proprietary video teleconferencing software program. a. Would you consider Zoom to be a value innovation or a technological innovation? Tip: Ask

b) Zoom is a proprietary video teleconferencing software program. a. Would you consider Zoom to be a value innovation or a technological innovation? Tip: Ask yourself if the buyers focus on the technology or the value Zoom delivers? b. Please draw the ERRC grid for Zoom.

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