Question: B2. The process model for handling a Request for Quote (RFQ) for custom-made product at ABC Company including processing times and branching probabilities is shown

B2. The process model for handling a Request for

B2. The process model for handling a Request for Quote (RFQ) for custom-made product at ABC Company including processing times and branching probabilities is shown in the figure below. There are two production sales engineers dedicated to this process and one production manager. The production sales engineers work can dedicate up to 35 h per week to this process (each) while the production manager can only dedicate up to 16 h per week to this process. (15 marks) Sales Production Engineer 2 hours 3 hours Request 2 hour 1 hour declined (80%) Prepare Estimate Prepare production profitability plan submit new Request Accept quote quote Quote for Quote submitted Preluction Manager No (20%) Yes Assess project and + material costs + ABC Company Production Manager Sales Production Engineer 2 hours Estimate labor costs a) Calculate the theoretical capacity of each of these two resource pools shown in the BPMN model below (10 Marks). b) Which of the pools is the bottleneck pool

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