BACHELOR OF COMMUNITY SERVICES Assessment 1 (Trimester 3-2022) Week 6 INT204 Introduction to Management in Community Services
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BACHELOR OF COMMUNITY SERVICES Assessment 1 (Trimester 3-2022) Week 6 INT204 Introduction to Management in Community Services Instructions to Students:
- Address the questions listed below.
- This is an open-book assessment.
- In your answer, include only the content covered in lectures and required textbook readings. Include referencing for any textbook content cited in your answer.
- The assessment duration is limited in time.
- This assessment is worth 25% of the overall grade for this unit. The assessment mark will be reported as equivalent percentage of the assessment weight.
- Write 900 to 1200 words in total.
- Submit your answer file for assessment via Turnitin. Include a cover sheet.
- Please include in your file for submission only the questions and your answers to the questions.
- Submit your answer online by Week 6 Sunday 11:55 pm.
- There are four parts to the case study to complete for this assessment:
- Staff are overworked and unmotivated. Absenteeism and staff turnover is high.
- There are elevated levels of client dissatisfaction with the services provided and poor client outcomes.
- The performance expectations placed upon the staff are unachievable given the resources available. The rewards used by management dont reflect staff values.
- The work undertaken by staff is complicated. The work requires delegation and trust between team members. Staff members from four different professions work together in teams to keep clients safe. Managers have been paying different professionals on the team at different rates based on the type of profession they belong to. Training opportunities have been offered to staff from some professional groups but not to others.
- 2 client case managers
- administration and client intake officer
- five team leaders a child counsellor, emergency housing officer, family violence advocate, social worker, lawyer
- Chief Executive Officer
- ACNC appointed program evaluator
- External expert on client service
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Authors: Gerald E. Whittenburg, Martha Altus Buller, Steven L Gill
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