>> [Background Music] Before I started Camp Bow Wow, I had the business plan written but a lot of folks said, that's a crazy idea, it'll never work. And I was still very entrepreneurial, so I wanted to try some other businesses, and those didn't work out so well, I think because the passion was missing, and I really wasn't completely devoted to the concepts. Hi, I'm Heidi Ganahl, CEO and founder of Camp Bow Wow. But I learned so much in starting those two other companies that I don't know that I would have been successful with Camp Bow Wow if I hadn't done that. >> I'm trying to remember the first time I met Heidi. I believe I met her in here, so my initial contact with Camp Bow Wow was as one of the first customers of this camp. >> Hi, I'm Sue, I'm the owner of Camp Bow Wow in Boulder, Colorado. Her passion for this business just comes out all over the place. So that's definitely contagious and was something that got me excited about doing this. [ Music ] >> I opened the first Camp Bow Wow in December of 2000, so this is our ten-year anniversary or seventy in dog years as we like to say. And we started franchising about two or three years, two and a half years later in 2003. And we've awarded over two hundred franchises nationwide. One of the most important things about franchising is being able to duplicate and replicate the original business and as it evolves keep everybody on the same page, all the facilities looking the same, the service the same, and the attributes of the brand the same. And that has been challenging, because when you get two hundred people that have all these creative cool ideas, even though they know they bought into a franchise, they still want to tap into that creativity and add their own bent to the business. I've found that the best way to get people committed to a vision and following through and executing on that vision is to have an open-door policy and let people communicate their ideas and be part of the growth and the execution out there of the brand. And if you do that, you'll come up with some amazing things that you wouldn't have if you weren't open to involving your team and your franchisees and their staff. But what Americans love and what the great thing about franchising is, is consistency and keeping everything the same no matter which location you go into. So you've got to balance that every day with the two hundred franchisees and the two thousand employees that work at the camps and Home Buddies and just really try to temper their wonderful ideas with what's best for the brand. And at the end of the day it's really just all about the animals and making sure that they're healthy and happy and safe and the leadership style just follows from that. >> I think Heidi's been really successful with this business not just because of her passion but because she's such a strong businesswoman and she's constantly striving to be the very best in this industry. I think Heidi is an incredible example of both humility and authenticity. I mean, she's very down to earth, so I don't think she brings a lot of ego to the table. She knows what she has to offer and is confident with it, but doesn't take it beyond there. And she's certainly authentic. I mean, I've seen her in different situations where it was really stressful or really just tough spots to be in, and she's approached it from a personal level. I think I see that in her a lot, that she takes a personal approach to problems as opposed to a corporate or a us versus them. 

1. If Heidi aspired to be an employee-centered leader, which of the following would she be most likely to do?

Closely monitor tasks assigned to employees

Ensure that employees are satisfied with their work

2. Which of the following quotes from the video indicates Heidi Ganahls confidence in her followers abilities to achieve her vision?

I think Heidis been really successful with this business, not just because of her passion but because shes such a strong businesswoman.

I think Heidi is an incredible example of both humility and authenticity. I mean shes very down-to-earth.

What Americans love and what the great thing is about franchising is consistency.

3. Sue talks glowingly of Heidis leadership and business acumen. Sue seems to be as concerned with promoting the business as Heidi is. This suggests that Heidi is which type of leader?

Charismatic

Transformational

Substitute

Transactional

Let people communicate their ideas and be part of the growth and the execution out there of the brand.

Expect employees to complete their work by strict deadlines

Focus primarily on employee output