Background:

$$ You have been working closely with your major stakeholder on a project aimed at improving marketing communications

globally $$ the installation of $$Video Wall$$ technology $($essentially a very large TV screen created by stacking individual

video wall LED flat$-$screen cubes$)$ in each major location in every region

$$ This will enable a constant information feed on products, good news and PR to the public, media, customers etc. The

message will be the same globally in local languages $$ to promote the global $/$ local ethos of the brand

$$ The video walls will be located externally $($either on the sides of buildings or free standing$)$ and will operate $24/7$

$$ The relevant planning authorities globally have all accepted proposals and approved the installation $/$ time scale

$$ The budget is substantial $$ capital spend $=22\mathrm{.}5$m; ongoing opex spend $=4$m P$.$A$.$

$$ This concept was piloted $2$ years ago and the budget has been based upon that experience

$$ The project team has completed the ASQCIRS business requirements template and an extract of this is attached

$$ Your knowledge of the market is patchy:

$-$ There are circa $56$ manufacturers of video wall equipment $$ all global brands

$-$ The demand for this technology is fairly limited $$ trading floors, advertising sites etc. Our installation globally will be

significant and strategically important $$ other corporate$$s may follow to create a sizeable new market

Tasks $$Individually as directed by the tutor:

$1.$ Consider the ASQCIRS template attached and the associated supplier capability required, i$.$e$.$ what capability is required

to deliver optimal performance against our business requirements $($this analysis will be used as the basis for the RFI and

also to determine the award criteria$)$

$2.$ In plenary feedback and discuss the associated capability and also its relative importance

$3.$ Discuss some the challenges that you have faced in linking supplier award criteria to business requirements and how

best to gather the various data to $$inform$$ your evaluation against award criteria

$($answer questions in the picture below$)$:

Discussion: Video Wall

Business Requirement

Assurance of Supply

Quality

Service

Cost

Innovation

Regulatory

Sustainability

Supplier Capability

Efficient & right first time installation to plan

Minimal system failure $\frac{24}{7}(99\%$ uptime$)$

Functionality to spec $-$ brightness; imagery etc.

Minimum $5-7$ year life

Help desk telephone support $<mtext\; id="EditorElement\_9783"></mtext><mn\; id="EditorElement\_9784">1</mn>$ hour

Site attendance $<mtext\; id="EditorElement\_9808"></mtext><mn\; id="EditorElement\_9809">4</mn>$ hours for fault calls

Routine maintenance $/$ upgrades out of hours

Identify & manage TCO $($and evaluate as part of the award$)$

Pilot installation maintenance contract looks expensive need breakdown costs

Budget is tight against previous pricing paid $-$ intense competition needed

Need flexibility to integrate system with changing technology $-$ digital $/$ wireless?

Comply to local H&S $/$ construction rules

Comply with local emissions regulations

Meet company policy objectives with regards to Social, Economic and Environmental sustainability targets