Question: Bad-news messages Multiple choice question. typically include many technical details and specifications. should be delivered as late as possible to soften the blow. require more

Bad-news messages Multiple choice question. typically include many technical details and specifications. should be delivered as late as possible to soften the blow. require more of an effort to serve others than other message types. typically generate little emotion in the deliverer

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Make eye contact when talking and listening

Do not go, wait until I come

Pay him, do not wait until I sign