Balanced Scorecard - Learning and Growth Perspective and the knowledge-based view of the firm:

1. What is knowledge? (Please provide examples)
2. What is the difference between explicit and tacit knowledge? (Please provide examples)
3. How and why does organizational knowledge provide a competitive advantage?
4. How does organizational knowledge lead to greater organizational performance?(Please provide examples)
5. Explain the importance of knowledge integration?
6. How does knowledge integration provide a competitive advantage?(Please provide examples)
7. What is meant by common knowledge and what is the role of common knowledge in knowledge integration?
8. Describe the role of the learning and growth perspective in managing and increasing organizational knowledge?
9. According to Strategic Finance, human capital is one category within the learning and growth perspective. They define human capital as "The availability of skills, talent, and know-how required to support the strategy". Do you think this category adequately addresses the importance of knowledge? What about knowledge integration?
10. Do you think the learning and growth perspective is more relevant in today's business environment than 20 years ago? Why?
11. Should the learning and growth perspective be its own perspective or a perspective that underlies all of the other perspectives?