Balanced scorecard objectives, cause$-$and$-$effect linkages for total lead time reduction,

specialized products

S Company supplies specialized products to various business customers. Much of the company's

business is classified as high mix and low volume per order. Customers request price quotes and, if

they choose to purchase from S Company, contact the order entry department to place the order. The

order is subsequently released to manufacturing for production and, ultimately, shipping. S Company

competes on product quality and total lead time, defined as the time from when the customer requests

a quote to the time the customer receives the order.

Required

Using the objectives below, identify each objective's perspective.