Balanced Scorecard Preparation The following information is presented for the Worldwide Auditor's Association. In the budget of the current year, the organization had set a membership goal of 75,000 members with the following anticipated results (actual results for the year-end are also shown).

Worldwide Auditors' Association
Revenues and Expenses
For Year Ending November 30
($ in thousands)	Planned	Actual
Revenues	$54,436	$50,702
Expenses
Salaries	28,000	28,050
Other personnel costs	7,000	5,872
Occupancy costs	6,000	5,545
Reimbursement to local units	2,500	2,536
Other membership services	1,500	1,200
Printing and paper	500	383
Postage and shipping	300	165
General and administrative	1,000	845
Excess of revenues over expenses	$7,636	$6,106

Additional information (PLANNED):

One-year subscriptions to Worldwide Auditor were anticipated to be 8,000 units. Advertising revenue was budgeted at $450,000. Each magazine was budgeted at a cost of $48. A total of 25,000 technical reports were anticipated at an average price of $100 with average costs of $36. The budgeted one-day courses had an anticipated attendance of 25,000 with an average fee of $600. The two-day courses had an anticipated attendance of 5,000 with an average fee of $1,000 per person. The organization began the year with net capital assets of $84,100,000 with a planned cost of capital of 6 percent.

Additional information (ACTUAL):

Membership dues are $480 per year, of which $100 is considered to cover a one-year subscription to the associations journal. Other benefits include membership in the association and unit affiliation. One-year subscriptions to Worldwide Auditor are sold to nonmembers for $120 each. A total of 10,000 of these subscriptions was sold. In addition to subscriptions, the journal generated $500,000 in advertising revenue. The cost per magazine was $50. A total of 30,000 technical reports was sold by the Books and Reports Department at an average unit selling price of $110. Average costs per publication were $36. The association offers a variety of continuing education courses to both members and nonmembers. During the year, the one-day course, which cost participants an average of $600 each, was attended by 25,600 people. A total of 3,800 people took two-day courses at a cost of $1,000 per person. General and administrative expenses include all other costs incurred by the corporate staff to operate the association. The organization has net capital assets of $87,230,000 and had an actual cost of capital of 6 percent.

Required a. Prepare a balanced scorecard for IAA for November with calculated key performance indicators presented in two columns for planned performance and actual performance--include key financial, customer, and operating performance indicators.

Notes:

• Include all zeros with figures. For example, Planned Total Revenues for $54,436 (thousand) is entered as $54,436,000.
• Do not use negative signs with any of your answers.

	Planned	Actual
Financial information
Total revenues	Answer	Answer
Total costs	Answer	Answer
Journal advertising revenue	Answer	Answer
ROI (round to three decimal places)	Answer	Answer
Residual income
Income	Answer	Answer
Minimum return	Answer	Answer
Residual income	Answer	Answer
Customer information
Course attendance	Answer	Answer
Technical reports sold	Answer	Answer
Operating criteria
Average cost per special publication	Answer	Answer
Average cost per magazine	Answer	Answer
Other personnel costs vs. salaries*	Answer	Answer
*Compute as a ratio. Round three decimal places.