Balanced Scorecard Strategy Management Use the case interviews to develop a strategy statement for Mr. Z ("we recommend that Mr. Z complete using a [cost, quality and/or differentiation] strategy"). Explain why you have selected this strategy. Then using the following template, develop a strategy map to outline key objectives to improve the performance of Z Cheddr. Include at least two bullet points under the learning & growth and internal process sections. Incorporate feedback ASAP and submit your final work to Team Member 1 for the report

Summary of Interview with Mr. Z Western Oregon's mild climate and abundant rainfall contribute to the state's allure for dairy farmers. Mr. Z routinely said, "We have more green grass longer than any state in the country." What's more, land prices and living costs are relatively low in Oregon, luring a number of cheesemakers from neighboring California. Many new cheesemakers are also attracted by the cross-marketing potential of locating in Oregon wine country. Those were some of the reasons that he started z Cheddr just over 10 years ago. His business quickly grew from one store to 10 stores plus an internet presence. Recently, he also started selling some cheeses on a wholesale basis to small groceries and other cheese and wine shops on the west coast. Mr. Z is the sole owner of Z Cheddr and operates his business as a limited liability corporation. He has a small board of directors, including his daughter and her husband, but they are seldom involved in any real business decisions. Mr. Z is a good businessman and knows a lot about selling wine and cheese. Unfortunately, Z's accounting knowledge is marginal. His systems did not keep up with the growth of his business. He currently relies heavily on manual processes, and his data is spread among several different systems and EXCEL spreadsheets. He plans to expand his business to other west coast states to take advantage of the rapid growth in artisan cheese, wine, and beer makers. So, in addition to providing financial information about his current performance, he wants advice on the risks his business faces and cloud-based accounting system where each store submits transactions daily via the internet. He also sells cheeses and cheese and wine gift baskets over the internet. His website looks good, but the backend processes require heavy manual intervention. After a customer places an order and pays by credit card, his employees must print the orders and move to another system to update inventory, prepare shipping documents, and record the sales. He knows that this can be streamlined, so he also wants an overall evaluation of how he can use information technology to streamline his online process. Of course, he also wants to know how those changes would affect his internal control system. Summary of interview with Gordon Lightfoot, manager of the Bend store Gordon has been the manager of the Bend, Oregon store since it opened in 2005. He has made a number of friends among the regular customers that visit the store. Gordon is known in the area for his knowledge of cheeses and especially his knowledge of which wines to pair with which cheeses. Each morning, Gordon opens the store, checking to make sure that the display cases are at the right temperature, the cash drawers are ready, and the signs are set up to display the daily specials. Then, Gordon or his clerks spend the day selling wine and cheese. Copyright 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education. Summary of Interview with Mr. Z Western Oregon's mild climate and abundant rainfall contribute to the state's allure for dairy farmers. Mr. Z routinely said, "We have more green grass longer than any state in the country." What's more, land prices and living costs are relatively low in Oregon, luring a number of cheesemakers from neighboring California. Many new cheesemakers are also attracted by the cross-marketing potential of locating in Oregon wine country. Those were some of the reasons that he started z Cheddr just over 10 years ago. His business quickly grew from one store to 10 stores plus an internet presence. Recently, he also started selling some cheeses on a wholesale basis to small groceries and other cheese and wine shops on the west coast. Mr. Z is the sole owner of Z Cheddr and operates his business as a limited liability corporation. He has a small board of directors, including his daughter and her husband, but they are seldom involved in any real business decisions. Mr. Z is a good businessman and knows a lot about selling wine and cheese. Unfortunately, Z's accounting knowledge is marginal. His systems did not keep up with the growth of his business. He currently relies heavily on manual processes, and his data is spread among several different systems and EXCEL spreadsheets. He plans to expand his business to other west coast states to take advantage of the rapid growth in artisan cheese, wine, and beer makers. So, in addition to providing financial information about his current performance, he wants advice on the risks his business faces and cloud-based accounting system where each store submits transactions daily via the internet. He also sells cheeses and cheese and wine gift baskets over the internet. His website looks good, but the backend processes require heavy manual intervention. After a customer places an order and pays by credit card, his employees must print the orders and move to another system to update inventory, prepare shipping documents, and record the sales. He knows that this can be streamlined, so he also wants an overall evaluation of how he can use information technology to streamline his online process. Of course, he also wants to know how those changes would affect his internal control system. Summary of interview with Gordon Lightfoot, manager of the Bend store Gordon has been the manager of the Bend, Oregon store since it opened in 2005. He has made a number of friends among the regular customers that visit the store. Gordon is known in the area for his knowledge of cheeses and especially his knowledge of which wines to pair with which cheeses. Each morning, Gordon opens the store, checking to make sure that the display cases are at the right temperature, the cash drawers are ready, and the signs are set up to display the daily specials. Then, Gordon or his clerks spend the day selling wine and cheese. Copyright 2018 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education