Question: balking ( customers deciding not to join the queue if it is too long ) reneging ( customers leave the queue if they have waited

balking (customers deciding not to join the queue if it is too long)
reneging (customers leave the queue if they have waited too long for service)
jockeying (customers switch between queues if they think they will get served faster by so doing)
a queue of finite capacity or (effectively

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