Question: Bank ABC has recently established an Operational Risk function (ORF) and is setting up a KRI program. One of the issues faced by ABC is

Bank ABC has recently established an Operational Risk function (ORF) and is setting up a KRI program. One of the issues faced by ABC is customer satisfaction with front desk services. Analysts from the ORF proposed using the number of customer complaints as key risk indictor to measure exposures associated with front desk services. Evaluate the proposed indicator. (Limit your answer to 200 words max)

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