Question: Barriers to entry in services can be created through O a. locating in a highly attractive location O b. excellent service design O c. reducing

Barriers to entry in services can be created through O a. locating in a highly attractive location O b. excellent service design O c. reducing perceived risk O d. training service personnel Government efforts to ensure that services meet essential requirements and guarantee acceptable quality of services is because of the following distinctive characteristic of service operation O a. customer participation O b. heterogeneity O c. simultaneity Od. Intangibility Barriers to entry in services can be created through O a. locating in a highly attractive location O b. excellent service design O c. reducing perceived risk O d. training service personnel Which of the stage in the NSD process cycle is concerned with feasibility of service concepts O a. Design O b. Analysis O c. Full launch O d. Development The development of a vaccine for Covid-19 virus is an example of O a. Pull theory of innovation O b. Prototyping Basic research O d. Push theory of innovation O c. Which between-category question addresses the process quality and cost leveraging in Service Strategic question? O a. The question between categories Target market and Service concept O b. The question between categories Service Delivery System and operating strategy Oc. The question between categories Service concept and Service Delivery system O d. The question between categories Service concept and operating strategy

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