Question: based on case study Achieving Quality Excellence in Shipment Delivery explain below question 1 . How can a manager find out if the process involved

based on case study

Achieving Quality Excellence in Shipment Delivery

explain below question

1 .

How can a manager find out if the process involved in the premium express scheme is under two sigma control?

2 .

Explain in detail an approach the manager could take to identify the major causes for the delay in shipment. How she can determine the root causes?

3 .

What is meant by process capability? How can managers determine if the new processes met the target defect proportion? What are your thoughts on improving the process?

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