Question: Based on observations and Customer s review from a Casey s Store. Complete a strategic plan analysis for Total Quality Management. This will require you

Based on observations and Customers review from a Caseys Store. Complete a strategic plan analysis for Total Quality Management. This will require you to find the company's mission and vision statements as well as developing any additional guiding and strategic objectives based from your recommendations.
Develop a process map using the strategic Planning Process as your guideline. Make sure you include the following:
All of the 6 steps of the Strategic Planning Process (Environmental Assessment, Vision, Mission, Guiding Principles, Strategic Objectives, Action Plan).
Include correct symbols from Process Map Symbols. Note you will not use every symbol, but you should have connectors, start and end points, activity and decision points.
Process Map Symbols

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