Based on our in$-$class discussion about chatbot use, all of the following are correct except $\_\_\_\_\_\_\_\_\_?$

Group of answer choices

Innovative use of chatbots is more important in creating business agility than routine use of chatbots.

Chatbot can be considered as an effective IT$-$based approach for improving customer services.

Both routine use of chatbots and innovative use of chatbots can create chatbot agility and improve customer services.

External chatbot agility plays a more important role in improving customer services than internal chatbot agility.

Internal chatbot agility plays a more important role in improving customer services than external chatbot agility.