Question: Based on the article and your experience: https://hbsp.harvard.edu/tu/f2f2b09b Question: What do the customer journey of KFC look like? Additionally, Indicate pain points at each stage

Based on the article and your experience: https://hbsp.harvard.edu/tu/f2f2b09b

Question: What do the customer journey of KFC look like? Additionally, Indicate pain points at each stage of the customer journey before the digital transformation.

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