Based on the Article below:

In a presentation, either on computer or on flip-chart paper, which explains the role of the Human Resources department. For each item mentioned explain how important this role is to overall success of the business.

Reference:

THE TIMES 100 BUSINESS CASE STUDIES Human Resource Management (HRM) - Harrods Harrods has been in business for over 160 years. It employs 4000 employees with an additional 3,500 agency and concession employees. In 2010 Qatar Holdings purchased Harrods from Mohamed Al-Fayed. The new owners are strongly committed to all of Harrods' employees. They recognise that engaged employees are essential to the continuing success of the business. Such employees are likely to be happy and consistently high performers who want to progress their careers with Harrods. Managing employee relationships is the role of the Human Resources department. Harrods' Human Resources department adopted a variety of methods to increase employee engagement. Human Resource Management is a process of valuing and developing people at work. It covers all aspects of developing employees, including three important steps: 1. Recruitment and selection - attracting suitable new employees. 2. Performance - enabling employees to perform their roles to the best of their ability by keeping them informed and providing relevant training opportunities. 3. Development - developing all employees to build their careers with Harrods through identifying career progression opportunities. In 2009 the MacLeod Report, 'Engaging for Success', was published which has been very influential in Human Resource Management. One of its major findings was to highlight how businesses benefit by involving employees in all aspects of decision making. This involvement is commonly referred to as employee engagement or participation. This prompted managers at Harrods to investigate its employee relations, Engagement method Description in particular its employee turnover. Internal employee magazine 'Your Harrods' - a popular and Employee turnover measures the rate at creative magazine for employees which employees leave their employer, with a new starter list, interviews usually over a one year time period. The with key people, personal snapshots, statistics indicated that Harrods needed to charity features, an Agony Aunt take action to improve employee engagement column and interesting competitions. and reduce its employee turnover. A high employee turnover rate has significant cost Morning briefing Informing shop floor teams about and performance implications to a business. These include the costs of recruitment, the what is going on that day and the loss of expertise and the increased need for latest sales statistics. training new employees. Following this investigation, Harrods carried out its first Intranet Enables sharing of information with comprehensive employee survey to find out employees. Employees are able to what they thought about working at Harrods. select which aspects they focus on The employee survey has now become an (rather than having information integral aspect of Harrods' Human Resource Management programme. The survey results pushed on them). were used to create strategic plans for change focused on improving employee engagement Quarterly employee forum A group made up of employee and trust. volunteers. Enables employees to present issues and contribute to The opportunities for managers and company strategy. employees to be engaged in sharing their views and ideas is summarised in the table. Other forms of employee 'Bright Ideas' scheme which voice encourages employees to share innovative ideas to further improve Harrods