Based on the case find out any two possibilities you could find out to segment the telecommunications market justify your answer based on the understanding from the case how you can segment Telekom Company For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIS Paragraph Anal 14px > A Do you see any three marketing opportunities for Telekom in any of these complaints? justify your answers how these marketing techniques will help the company. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BI V S Paragraph Arial 14px !!!! 2 How should the telephone company respond to each customer in the case? Analyse each complaint in the case based on the nature of the problem and need to give logical answers to solve the problem, For the toolbar.press ALT+F10 (PC) OR ALT-FN-F10 (Mac). P 14px 4 U Paragraph Among the many customers of Telekom are four individuals living in Haar in a middle-class suburb close to Munich, Germany. Each of them has a telephone-related problem and decides to call the company about it Mr. Werden grumbles constantly about the amount of his home telephone bill(which is in fact, in the top 2 percent of a household phone bills in Haar). There are many calls to countries in Southeast Asu on weekday evenings, almost daily calls to Schwabing another strict in Munich not far from Haar) around mid-day and calls to Frankfurt most weekends. Mr Werden also uses the phone for his internet modem One day, Mr Werden receives a telephone bill which is even larger than usual. On reviewing the bill he is convinced that he has been overcharged, so he calls Telekom Bavarias customer service department to complain and request an adjustment Mr. Mueller has missed several important calls recently because the caller received a busy signal. He call the telephone company to determine possible solutions to this problem. Mr. Mueller's telephone bill is at the median level for a household Subscriber. Most of the calls from her house are locat but there are occasional international calls to France, where her sister has migrated to She does not subscribe to any value-added services During the past several weeks. Mrs. Bauer has been distressed to receive a series of indecent telephone calls it sounds like the same person each time. She call the telephone company to see if they can put a stop to this harassment. Her phone bit is in the bottom 10 percent of household subscriber bills and almost all calls are local For more than a week, the phone line at Mr. Fichtner's house has been making strange humming and cracking noises, making it difficult to hear what the other person is saying. After two of his friends comment on these distracting noises. Mr. Richtner Cails Telekom Bavaria and reports the problem. His guess is that it is being caused by the answering machine, which is getting old and sometimes loses message Mr. Fichtner's phone bill is at the 75th percentile for a household Subscriber. Most of the calls are made to locations within Haar and Munich usually at evenings and weekends, although there are a few calls to Berlin too. He went to university there and he likes to keep in touch with some of his former classmates For the toolbar, press ALT F10 (PC) or ALT-FN+F10 (Mac). Arial 14px iii iii P Paragraph Based on the case find out any two possibilities you could find out to segment the telecommunications market justify your answer based on the understanding from the case how you can segment Telekom Company For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BIS Paragraph Anal 14px > A Do you see any three marketing opportunities for Telekom in any of these complaints? justify your answers how these marketing techniques will help the company. For the toolbar, press ALT+F10 (PC) or ALT+FN+F10 (Mac). BI V S Paragraph Arial 14px !!!! 2 How should the telephone company respond to each customer in the case? Analyse each complaint in the case based on the nature of the problem and need to give logical answers to solve the problem, For the toolbar.press ALT+F10 (PC) OR ALT-FN-F10 (Mac). P 14px 4 U Paragraph Among the many customers of Telekom are four individuals living in Haar in a middle-class suburb close to Munich, Germany. Each of them has a telephone-related problem and decides to call the company about it Mr. Werden grumbles constantly about the amount of his home telephone bill(which is in fact, in the top 2 percent of a household phone bills in Haar). There are many calls to countries in Southeast Asu on weekday evenings, almost daily calls to Schwabing another strict in Munich not far from Haar) around mid-day and calls to Frankfurt most weekends. Mr Werden also uses the phone for his internet modem One day, Mr Werden receives a telephone bill which is even larger than usual. On reviewing the bill he is convinced that he has been overcharged, so he calls Telekom Bavarias customer service department to complain and request an adjustment Mr. Mueller has missed several important calls recently because the caller received a busy signal. He call the telephone company to determine possible solutions to this problem. Mr. Mueller's telephone bill is at the median level for a household Subscriber. Most of the calls from her house are locat but there are occasional international calls to France, where her sister has migrated to She does not subscribe to any value-added services During the past several weeks. Mrs. Bauer has been distressed to receive a series of indecent telephone calls it sounds like the same person each time. She call the telephone company to see if they can put a stop to this harassment. Her phone bit is in the bottom 10 percent of household subscriber bills and almost all calls are local For more than a week, the phone line at Mr. Fichtner's house has been making strange humming and cracking noises, making it difficult to hear what the other person is saying. After two of his friends comment on these distracting noises. Mr. Richtner Cails Telekom Bavaria and reports the problem. His guess is that it is being caused by the answering machine, which is getting old and sometimes loses message Mr. Fichtner's phone bill is at the 75th percentile for a household Subscriber. Most of the calls are made to locations within Haar and Munich usually at evenings and weekends, although there are a few calls to Berlin too. He went to university there and he likes to keep in touch with some of his former classmates For the toolbar, press ALT F10 (PC) or ALT-FN+F10 (Mac). Arial 14px iii iii P Paragraph