Based on the concepts and terms from Chapters 1 and 2 discuss the following scenarios: 1) You are the office manager of a large firm. Your company prides itself on its high-quality customer service. Lately, complaints have surfaced that an increased number of incoming calls are being misrouted or dropped. Yesterday, when passing by the main reception area, you noticed the receptionist fiddling with his hearing aid when passing by the main reception area. In the process, a call came in and would have gone unanswered if not for your intervention. This particular receptionist had earned an unsatisfactory review three months earlier for tardiness. You incline to urge this 20-year employee to retire or to fire him, if retirement is rejected, but you know the individual is well-liked and seen as a fixture in the company. a) Pose several hypotheses that might account for dropped or misrouted incoming calls. b) Using the double movement of reflective thought, show how you would test these hypotheses. 2) According to a study by the Pew Research Center, 6 in 10 Americans believe it is impossible NOT to have their personal data collected by the government and businesses. Most (81%) believe the potential risks they face because of data collection by companies outweigh the benefits of such collection. Given this information, how would you approach the issue of privacy in crafting your next research project?