Question: Based on the e - book The 5 Principles of IT Customer Service Success, fill out the following table about top - 1 0 ways

Based on the e-book The 5 Principles of IT Customer Service Success, fill out the following table about top-10 ways to be a better listener. Then, come up with 3 real-world examples of good behaviour to demonstrate empathetic listening. (Ex. Put my phone away while dealing with a customer to give them my undivided attention.)(13 points)
Based on the e-book The 5 Principles of IT Customer Service

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