Question: Based on the new challenges faced by Microsoft in 1998, list the critical success factors and gather them into a BSC. Which of these should

Based on the new challenges faced by Microsoft in 1998, list the critical success factors and gather them into a BSC. Which of these should be definitively included in the new regional BSCs in order to implement Seattle's strategy in the best way?

The case is about Microsoft Latin America

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Do not take criticism personally, even if it is meant to be personal.

2. To understand that as a general rule it takes about 3 minutes before the other part(s) have made up a 90% impression of you.