Question: Based on the statement below, how can Coca - Cola s marketing team utilize the eight steps in developing effective communication to rebuild customer trust

Based on the statement below, how can Coca-Colas marketing team utilize the eight steps in
developing effective communication to rebuild customer trust and restore sales in Bangladesh
after the backlash from their advertisement distancing the company from Israel amidst the
ongoing Gaza conflict?
An advertisement distancing Coca-Cola from Israel sparked a backlash in Bangladesh even as
the company reeled from a public boycott over Israels war on Hamas in Gaza. Coca-Cola is
one of several Western brands facing consumer boycotts for their alleged ties to Israel, which
has been incessantly bombarding Gaza. The company had previously denied the allegations of
funding military operations in Israel or any other country. Israel launched a ground and air
assault on the Palestinian territory after Hamas attacked southern Israel on 7 October, killing
about 1,200 soldiers and civilians and taking dozens hostage. The Israeli offensive has killed
more than 37,000 Palestinians so far, reduced the territory to a wasteland of rubble and left
most of its 2.3 million people homeless and on the brink of starvation. Coca-Cola released the
advertisement in Bengali language on Sunday to dispel misinformation and boost sales
affected by the Palestinian-led Boycott, Divestment and Sanctions campaign against Israel that
has gained traction in Muslim countries since the Gaza war began.

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