Question: Based on the statement below, how can Coca - Cola s marketing team utilize the eight steps in developing effective communication to rebuild customer trust
Based on the statement below, how can CocaColas marketing team utilize the eight steps in
developing effective communication to rebuild customer trust and restore sales in Bangladesh
after the backlash from their advertisement distancing the company from Israel amidst the
ongoing Gaza conflict?
An advertisement distancing CocaCola from Israel sparked a backlash in Bangladesh even as
the company reeled from a public boycott over Israels war on Hamas in Gaza. CocaCola is
one of several Western brands facing consumer boycotts for their alleged ties to Israel, which
has been incessantly bombarding Gaza. The company had previously denied the allegations of
funding military operations in Israel or any other country. Israel launched a ground and air
assault on the Palestinian territory after Hamas attacked southern Israel on October, killing
about soldiers and civilians and taking dozens hostage. The Israeli offensive has killed
more than Palestinians so far, reduced the territory to a wasteland of rubble and left
most of its million people homeless and on the brink of starvation. CocaCola released the
advertisement in Bengali language on Sunday to dispel misinformation and boost sales
affected by the Palestinianled Boycott, Divestment and Sanctions campaign against Israel that
has gained traction in Muslim countries since the Gaza war began.
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