Question: Based on your experience and what you just read, answer the following questions. What are some of the types of technology that you have witnessed

Based on your experience and what you just read, answer the following questions.
What are some of the types of technology that you have witnessed these businesses using to serve their customers?
How successful were their employees in using the technology provided to them to service customers? Explain and give examples.
In what ways has technology hindered one or more of these companies from delivering effective customer service? Explain.
How could these companies improve service with new, different, or upgraded technology?

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