Based on your knowledge of another organization$/$industry$,$ write a one$-$page $($single spaced$)$ reflection paper that addresses the following:

$1.$Describe how customer experience management applies to that organization$/$industry$.$

$2.$Use the Porter$$s Five Forces Model to analyze how customer experience management will impact the forces affecting the organization$/$industry environment.

$3.$How will customer experience management initiatives impact that organization$/$industry value chain?