Based on your training plan, you will now design a training curriculum for your identified organization based on other, hypothetical, needs.

The curriculum should encompass deliverable training needs (with objectives) for the audience intended below. The curriculum needs to include: (1) at least 5 job task for identified trainees (2) training objectives for those tasks (3) training measurments.

The company is K&K Desings and its a retail business.

This is the training plan

Objective:

To develop a comprehensive training program that will address the underlying causes of high turnover and low job satisfaction among the employees of K&K Designs.

Target Audience:

The target audience for this training program is all retail workers at K&K Designs.

Training Content:

1. Effective Communication Skills: The application of verbal and non-verbal communication, active listening, building rapport, and handling difficult situations.

2. Product Knowledge: Product features and benefits, product differentiation, cross-selling and up-selling techniques, and handling product inquiries.

3. Problem Solving Skills: Identifying problems and their root causes, analyzing the situation, generating solutions, decision-making, and implementation.

4. Team-building Skills: Understanding the importance of teamwork, building trust and support among team members, conflict resolution, and creating a positive work environment ( Mudor, 2011).

5. Time Management Skills: Setting priorities, planning and organizing work, delegation, managing interruptions and distractions.

Training Methods:

1. Instructor-led Training: Interactive lectures, group discussions, role-playing exercises, and case studies will be used to deliver the training content.

2. On-the-Job Training: Employees will receive coaching and feedback from their supervisors while performing their job duties.

3. Online Training: Online modules and quizzes will be available for employees to access anytime and anywhere.

Room Arrangement:

The training can be conducted in a classroom or conference room with tables and chairs arranged in a way that allows for group discussion and activities.

Materials Needed:

Several materials will be used, such as a whiteboard and markers, handouts with training content, product samples, and customer service scenarios.

Evaluation Methods:

1. Pre and Post-Training Assessments: Employees will take a pre-training assessment to gauge their knowledge and skills before the training program starts. A post-training review will be taken after the training program is completed to evaluate the effectiveness of the training (Mudor 2011).

2. On-the-Job Performance Evaluation: Supervisors will assess the employees performance on the job and provide feedback on their progress.

3. Employee Feedback: Employees will have the opportunity to provide feedback on the training program through surveys and focus groups.

Conclusion:

By implementing this training program, K&K Designs will be able to provide its employees with the necessary skills and knowledge to perform their job duties effectively, which will lead to higher job satisfaction and lower turnover rates. This, in turn, will result in better customer service and increased sales.

Reference

Mudor, H. (2011). Conceptual framework on the relationship between human resource management practices, job satisfaction, and turnover. Journal of Economics and Behavioral Studies, 2(2), 41-49. https://doi.org/10.22610/jebs/v2i2.220