BBDH2013 Case Study: Job Analysis and Design Challenges at Nexus Tech Solutions Nexus Tech Solutions, a growing IT services firm, is facing significant challenges in defining job roles and responsibilities within its organization. As the company expands, employees are experiencing role ambiguity, unclear job expectations, and overlapping responsibilities. Many employees feel overwhelmed because their job descriptions do not accurately reflect their current duties, leading to confusion and reduced productivity. Additionally, HR has noticed a high turnover rate, with employees citing dissatisfaction with unclear job responsibilities and lack of career growth opportunities. The HR department has also observed inefficiencies in workflow due to poor job design. Many positions lack task variety, autonomy, and proper feedback mechanisms, causing employees to feel disengaged. This issue is particularly evident in the customer service and technical support teams, where employees frequently handle repetitive tasks with little opportunity for skill development or advancement. In an attempt to improve the situation, Nexus Tech Solutions is considering a comprehensive job analysis to reassess roles and responsibilities across the organization. The company aims to develop clear job descriptions, improve job design, and implement employee engagement strategies to enhance motivation and retention. HR must now determine the best approach to