Question: BBVA, a multinational Spanish banking group, is doing a radically new experiment with a 40 year old technology, the Automated Teller Machine (ATM). Today's ATMs

BBVA, a multinational Spanish banking group, is doing a radically new

BBVA, a multinational Spanish banking group, is doing a radically new experiment with a 40 year old technology, the Automated Teller Machine (ATM). Today's ATMs are very good automated machines but the human element is sorely missing leading to a dismal everyday experience for users. Instead of ATM, users only know good automated machines but not very good tellers. Propose with illustration on how to improve the design of interaction for modern Automated Teller Machine (ATM) to include more human elements for: a) User interface (UI). (6 marks) b) User experience (UX). (14 marks)

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