Question: Be sure to include the different points from the lecture such as: How to seat the guests How to approach the guests How to take

Be sure to include the different points from the lecture such as:
How to seat the guests
How to approach the guests
How to take orders
Topics of conversation and answering questions
Making suggestions for the meals
Serving each course (appetizer, entree, dessert)
Handling unusual circumstances, if any
Handling complaints: Taking the HEAT in Customer Service - dMann Training Technologies
The guest check and payment
Receiving the tip
Be sure to include the different points from the lecture such

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